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Patient Access & Pre-Access Supervisor
Ensemble Health Partners. Organize and coordinate assigned staff activities .
About the role
Key responsibilities & impact- Organize and coordinate assigned staff activities
- Handle and solve problems related to the area of assignment
- Develop and coach staff with the Patient Access Manager
- Conduct and oversee orientation and training of Patient Access staff
- Coordinate registration and pre-registration duties
- Monitor daily productivity and communicate with staff
- Track department performance metrics including point of service, wait times, overtime, and productivity
- Assign and coordinate staff schedules, rotations, time off, and call-offs
- Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
- Participate in on-call rotation, including days, nights, and weekends
- Assist with department processes, procedures, staff development, audits, coaching, and education
- Act as a resource for staff and ancillary departments while promoting excellent customer service
- Manage assigned projects involving implementation, tracking, and process changes
- Participate in facility activities and gather statistical information
- Assist with staff evaluations and maintain the time/attendance system
- Attend facility meetings as required
- Explore, experiment with, and apply AI for process and technological improvements
Requirements
What you’ll need- 1 to 3 years of job experience
- Certified Healthcare Access Management (CHAM)
- Certified Revenue Cycle Representative (CRCR)
- 2 Year/Associate degree or 4 year/Bachelor’s Degree preferred
- 2-3 years of supervisory experience in healthcare or business field preferred
- Ability to lead/direct others
- High degree of analytical ability
- Working knowledge of Microsoft Office
- Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
- Demonstrated advanced usage of AI and management of teams using AI
- Reside in and be authorized to work within the United States
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development and a professional certification relevant to the associate’s field
- Quarterly and annual incentive programs
- Work-Life Flexibility