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Patient Access & Pre-Access Supervisor
Ensemble Health Partners. Oversee daily operations of the patient access/pre-access team .
About the role
Key responsibilities & impact- Oversee daily operations of the patient access/pre-access team
- Coordinate registration and pre-registration duties
- Provide staff training, coaching, education, and performance feedback
- Monitor productivity and department KPIs, including point of service, wait times, overtime, and productivity
- Prepare and review performance reports on daily, weekly, monthly, quarterly, annual, or as-needed schedules
- Assign and coordinate staff schedules, rotations, time off, and call-offs
- Track and monitor upfront collection processes; assign goals and provide corrective action
- Participate in an on-call rotation covering days, nights, and weekends
- Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes
- Develop department processes and procedures; conduct audits and continuous coaching
- Act as a resource for staff and ancillary departments while promoting customer service standards
- Manage assigned implementation, tracking, and process-change projects
- Report routinely to Patient Access Leadership
- Participate in facility activities and gather statistical information
- Assist with staff evaluations and maintain the time/attendance system
- Attend facility meetings to ensure process alignment and effective communication
- Partner with clients to optimize front-end processes and improve patient satisfaction and operational efficiency
Requirements
What you’ll need- 2 Year/ Associate degree or 4 year/ Bachelor’s Degree
- 1 to 3 years of job experience
- 2-3 years of supervisory experience in healthcare or business field preferred
- Ability to lead/direct others
- High degree of analytical ability
- Working knowledge of Microsoft Office
- Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
- Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
- Certified Healthcare Access Management (CHAM)
- Certified Revenue Cycle Representative (CRCR)
- Must reside in and be authorized to work within the United States
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
- Career Advancement
- Professional development opportunities
- Quarterly and annual incentive programs
- Work-life flexibility
- Recognition programs
- Reasonable accommodations for qualified individuals with disabilities