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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including accurate medical record management, insurance verification, and compliance with regulatory requirements. Proven ability to provide exceptional customer service while effectively handling financial transactions and patient education.
Highest-signal resume keywords
Customer Service ExperienceMedical Record ManagementRegulatory ComplianceCRCR CertificationInsurance Verification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksPatient Account Pre-RegistrationPoint-of-Service CollectionsDemographic Information CollectionQuality Auditing SystemsABN Software UsagePayment ProcessingInsurance Eligibility ReviewFinancial Information ProcessingPatient Education
Soft Skills
InquisitiveOpen to InnovationExcellent Communication
Tools & Technologies
Telephone SwitchboardQuality Auditing Systems
Certifications & Qualifications
CRCR
Industry Keywords
Patient AdmissionCompliance RequirementsInsurance InformationPoint-of-Service GoalsCustomer Service Standards
About the role
Key responsibilities & impact- Perform admitting duties for patients admitted for hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate telephone switchboard and relay calls
- Meet assigned point-of-service goals
- Conduct account audits and use quality auditing and reporting systems
- Complete patient account pre-registration before visits
- Make inbound and outbound calls to obtain patient, demographic, insurance, and financial information
- Collect point-of-service payments and past-due balances, including payment plan options
- Explain consent and patient education forms and obtain required signatures
- Review insurance eligibility responses and select applicable plan codes
- Enter benefit data to support point-of-service collections and billing
- Screen medical necessity using ABN software and distribute required notices and forms
- Provide excellent customer service while meeting organizational policies, mission, goals, and regulatory requirements
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- Must be inquisitive and open to innovation, including AI
- CRCR required within 9 months of hire; company paid
- Must be able to work onsite at Bon Secours - Mary Immaculate Hospital in Newport News, Virginia
- Must reside and be authorized to work within the United States
- Ability to meet regulatory compliance requirements
- Ability to provide excellent customer service
- Ability to accurately collect and process demographic, insurance, and financial information
Benefits
Comp & perks- Bonus Incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional certification relevant to the associate’s field
- Quarterly and annual incentive programs
- Career advancement opportunities
- Work-life flexibility