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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while effectively managing patient accounts and collections. Strong ability to communicate with patients and healthcare providers to ensure accurate information and service delivery.
Highest-signal resume keywords
Patient Admission DutiesInsurance VerificationCRCR CertificationCustomer Service ExperiencePoint-of-Service Collections
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record ManagementCompliance ChecksData EntryAccount AuditsPayment Processing
Soft Skills
Inquisitive MindsetOpen to InnovationEffective Communication
Tools & Technologies
ABN SoftwareTelephone Switchboard
Certifications & Qualifications
CRCR Certification
Industry Keywords
Patient AccessHealthcare ServicesInsurance EligibilityFinancial LiabilityConsent Forms
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate medical record numbers and complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard and relay calls
- Meet point-of-service collection goals
- Conduct account quality audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts and obtain demographic, insurance, and financial liability information
- Collect point-of-service payments, past-due balances, and arrange payment plans
- Explain consent and patient education forms, obtain signatures, and document witnesses
- Review insurance eligibility and enter benefit data to support collections and billing
- Screen medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 9 months of hire (company paid)
- Must be inquisitive and open to innovation, including AI
- Must be able to work onsite at HSHS - St. Vincent's Hospital, Green Bay, WI
- Must reside and be authorized to work within the United States
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development opportunities
- Quarterly and annual incentive programs
- Career advancement opportunities
- Work-life flexibility