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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admissions, insurance processing, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and conducting account audits to support billing and collections.
Highest-signal resume keywords
Customer Service ExperienceMedical Record Number AssignmentCRCR CertificationInsurance Information CollectionQuality Auditing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksPoint-of-Service CollectionsPatient Account Pre-RegistrationInsurance Eligibility ReviewABN Software Screening
Soft Skills
Inquisitive NatureOpenness to InnovationExcellent Communication
Tools & Technologies
Telephone SwitchboardQuality Auditing Systems
Certifications & Qualifications
CRCR
Industry Keywords
Patient AdmissionsCompliance ChecksInsurance ProcessingPatient Education FormsDemographic Information Collection
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and excellent customer service
- Collect insurance information and process physician orders
- Operate the telephone switchboard
- Meet assigned point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Obtain demographic, insurance, and patient financial liability information by inbound and outbound calls
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent and patient education forms, obtain signatures, and document witnesses
- Review insurance eligibility responses and enter benefit data to support collections and billing
- Screen medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 9 months of hire (company paid)
- Must be inquisitive and demonstrate openness to innovation, including AI
- Must reside in and be authorized to work within the United States
- Must be able to work on-site at Tower - Pottstown Hospital, Pottstown, PA
Benefits
Comp & perks- Bonus Incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Career advancement
- Quarterly and annual incentive programs
- Professional development opportunities
- Company-paid CRCR certification
- Reasonable accommodations for qualified individuals with disabilities