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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including medical necessity checks and insurance verification, while providing exceptional customer service and meeting point-of-service goals. Proficient in handling patient accounts, collecting payments, and utilizing ABN software for compliance.
Highest-signal resume keywords
Customer Service ExperienceMedical Necessity ChecksCRCR CertificationInsurance VerificationPatient Admission Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Admission DutiesMedical Necessity ComplianceInsurance Information CollectionAccount AuditsPoint-of-Service PaymentsDemographic Information CollectionConsent Form ExplanationABN Software Screening
Soft Skills
Inquisitive NatureOpenness to Innovation
Tools & Technologies
Telephone Switchboard
Certifications & Qualifications
CRCR Certification
Industry Keywords
Patient AccessHealthcare ComplianceInsurance EligibilityFinancial Liability Information
About the role
Key responsibilities & impact- Perform admitting duties for patients admitted for hospital services
- Assign accurate MRNs
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Provide customer service and meet point-of-service goals
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts and obtain demographic, insurance, and financial liability information
- Collect point-of-service payments and past-due balances, including payment plan options
- Explain consent and patient education forms, obtain signatures, and witness names
- Review insurance eligibility and select applicable insurance plan codes
- Screen medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 6 months of hire; company paid
- Must be inquisitive and open to innovation, including AI
- Must reside and be authorized to work within the United States
- Must work on site at the hospital in Front Royal, Virginia
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits including healthcare, time off, retirement, and well-being programs
- Career advancement
- Professional development
- Quarterly and annual incentive programs
- Company-paid CRCR certification
- Work-life flexibility