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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts to ensure accurate billing and collections.
Highest-signal resume keywords
Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsDemographic Information CollectionBilling Support
Soft Skills
Inquisitive MindsetOpenness to InnovationExcellent Communication
Tools & Technologies
ABN SoftwareTelephone SwitchboardQuality Auditing Systems
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessComplianceInsurance EligibilityCustomer ServiceHealthcare Administration
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs
- Complete medical necessity and compliance checks
- Provide patient instructions and excellent customer service
- Collect insurance information and process physician orders
- Operate the telephone switchboard
- Meet assigned point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Obtain demographic, insurance, and financial liability information through inbound and outbound calls
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent forms and obtain necessary signatures and witness names
- Distribute patient education documents and designated forms
- Review insurance eligibility responses and enter benefit data to support collections and billing
- Screen medical necessity using ABN software and distribute/document required forms
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI
- High School Diploma/GED required
- CRCR required within 9 months of hire (company paid)
- Must reside and be authorized to work within the United States
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development
- Quarterly and annual incentive programs
- Career advancement opportunities
- Work-life flexibility
- Reasonable accommodations for qualified individuals with disabilities