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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admissions, insurance verification, and compliance checks while effectively managing point-of-service collections and account audits. Proficient in utilizing quality auditing systems and providing exceptional customer service in a healthcare setting.
Highest-signal resume keywords
Patient AdmissionsInsurance VerificationPoint-of-Service CollectionsQuality AuditingCRCR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksAccount AuditsDemographic Information CollectionInsurance Eligibility ReviewPayment Plan Options
Soft Skills
Customer ServiceInquisitive NatureOpenness to Innovation
Tools & Technologies
ABN SoftwareTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessHealthcare ComplianceFinancial Liability Information
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs and complete medical necessity/compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard and relay calls
- Meet point-of-service collection goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Obtain demographic, insurance, and financial liability information through inbound and outbound calls
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent and patient education forms, obtain signatures, and witness names
- Review insurance eligibility and enter benefit data to support collections and billing
- Screen medical necessity using ABN software and distribute/document required forms
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation, including AI
- High School Diploma/GED required
- CRCR required within 6 months of hire
- Must reside and be authorized to work within the United States
- Must be able to work on-site at Ballad - Johnson City Medical Center in Johnson City, TN
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
- Career Advancement
- Company-paid CRCR certification
- Professional development opportunities
- Quarterly and annual incentive programs
- Work-Life Flexibility