Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for patients receiving hospital services .

Posted 10/22/2026part-timeRoanoke • Virginia • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admissions, insurance verification, and compliance checks while providing exceptional customer service. Proficient in conducting account audits and utilizing quality auditing systems to ensure accurate patient information and financial liability collection.

Highest-signal resume keywords

Patient AdmissionsInsurance VerificationQuality Auditing SystemsCustomer ServiceCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksMRN AssignmentAccount AuditsPre-RegistrationFinancial Liability Collection

Soft Skills

Compassionate Customer ServiceEffective Communication

Tools & Technologies

ABN SoftwareTelephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessInsurance EligibilityConsent FormsMedicareTricare

About the role

Key responsibilities & impact

Perform admitting duties for patients receiving hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use an overlay tool
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals and provide compassionate customer service
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts through inbound and outbound calls
Obtain demographic, insurance, and financial-liability information and collect payments
Explain consent forms, patient education documents, Medicare/Tricare notices, observation forms, MOON forms, and ABNs
Review insurance eligibility, select insurance plan codes, and enter benefit data to support collections and clean claims
Screen Medicare medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire
Ability to work on-site at Carilion - Roanoke Memorial Hospital in Roanoke, VA
Must reside and be authorized to work within the United States
Ability to perform admitting duties and comply with organizational policies, processes, and regulatory requirements
Ability to assign accurate MRNs, complete medical necessity/compliance checks, collect insurance information, and process physician orders
Ability to operate a telephone switchboard and provide customer service
Ability to conduct account audits and use quality auditing/reporting systems
Ability to pre-register patient accounts and collect patient financial liabilities
Ability to explain consent and patient education forms and obtain signatures
Ability to use insurance verification and ABN software

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Career advancement
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility