Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/2/2026full-timePottstown • Pennsylvania • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Capable of utilizing auditing systems and managing patient accounts effectively.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationAdvanced Beneficiary Notice Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsData EntryBilling Processes

Soft Skills

Inquisitive NatureOpenness to InnovationExcellent Communication

Tools & Technologies

Overlay ToolQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityDemographic InformationPatient Education

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize an overlay tool while providing excellent customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to ensure accounts are corrected
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient information
Collect point-of-service payments and past-due balances, including payment plan options
Explain and obtain signatures for consent and other required forms
Explain and distribute patient education documents and regulatory forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using Advanced Beneficiary Notice software
Distribute and document ABNs and other designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED Required
CRCR Required within 9 months of hire (Company Paid)
Must be inquisitive and demonstrate openness to innovation including AI
Must be able to work on-site at Tower - Pottstown Hospital in Pottstown, PA
Must reside and be authorized to work within the United States
Availability for full-time 3pm–11:30pm shift, including every other Sunday, Saturday, and holiday in the Emergency Department

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the field for each associate
Quarterly and annual incentive programs
Career Advancement
Professional development opportunities
Work-life flexibility