Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/6/2026full-timeSt. Paul • Minnesota • United StatesJunior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, including accurate MRN assignment, insurance verification, and compliance checks. Proficient in utilizing quality auditing systems and providing exceptional customer service in a healthcare setting.

Highest-signal resume keywords

Medical Record Number AssignmentInsurance VerificationCustomer Service ExperienceQuality Auditing SystemsCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsPatient Financial Information ProcessingTelephone Switchboard OperationABN Software Usage

Soft Skills

Inquisitive NatureOpen to Innovation

Tools & Technologies

Overlay ToolsQuality Auditing SystemsReporting Systems

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory CompliancePatient AdmissionInsurance EligibilityPatient Education Forms

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use overlay tools while providing excellent customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain patient, demographic, insurance, and financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute required forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Must be inquisitive and open to innovation, including AI
Must be able to work on-site at Children's Minnesota - St. Paul Hospital in St. Paul, MN
Must reside and be authorized to work within the United States
Ability to meet regulatory compliance requirements
Ability to accurately assign MRNs and complete medical necessity/compliance checks
Ability to collect and process insurance, demographic, and patient financial information
Ability to operate telephone switchboard and use insurance verification, ABN, overlay, quality auditing, and reporting systems

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Professional development opportunities
Company-paid CRCR certification
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility