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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in customer service and account auditing to support efficient patient access and billing operations.
Highest-signal resume keywords
Customer Service ExperienceMedical Record ManagementCRCR CertificationInsurance VerificationPoint-of-Service Collections
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksAccount AuditingData EntryPatient RegistrationInsurance Eligibility Review
Soft Skills
Inquisitive NatureOpenness to InnovationFlexibility
Tools & Technologies
ABN SoftwareQuality Auditing SystemsTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessComplianceHealthcare ServicesDemographic InformationFinancial Information
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Use overlay tools while providing customer service
- Operate the telephone switchboard
- Meet point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Make inbound and outbound calls to obtain demographic, insurance, and financial information
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent and patient education forms, obtain signatures, and document witnesses
- Review insurance eligibility and enter benefit data to support collections and billing
- Screen medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 9 months of hire (company paid)
- Must be inquisitive and demonstrate openness to innovation, including AI
- Must be able to work on-site at Mercy - St. Elizabeth Youngstown Hospital in Youngstown, OH
- Flex availability for 8-hour 1st, 2nd, and 3rd shifts, including weekends and holidays
- Must reside and be authorized to work within the United States
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits including healthcare, time off, retirement, and well-being programs
- Professional development
- Quarterly and annual incentive programs
- Career advancement opportunities
- Work-life flexibility