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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including medical necessity checks and insurance verification, while providing exceptional customer service and maintaining compliance with healthcare regulations.
Highest-signal resume keywords
Customer Service ExperienceMedical Necessity ComplianceInsurance VerificationCRCR CertificationPoint-of-Service Collections
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Admission DutiesMedical Record Number AssignmentQuality AuditingPre-Registration ProcessesInsurance Plan Code SelectionABN Software Screening
Soft Skills
Inquisitive NatureOpenness to Innovation
Tools & Technologies
Overlay ToolQuality Auditing/Reporting SystemsTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Healthcare CompliancePatient EducationDemographic Information CollectionFinancial Liability Information
About the role
Key responsibilities & impact- Perform admitting duties for patients admitted for hospital services
- Assign accurate MRNs and complete medical necessity/compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders and use an overlay tool
- Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
- Meet point-of-service goals and provide excellent customer service
- Conduct account audits and use quality auditing/reporting systems
- Complete patient pre-registration and obtain demographic, insurance, and financial liability information
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent forms, obtain signatures, and witness names
- Distribute patient education documents and required forms
- Review insurance eligibility responses, select insurance plan codes, and enter benefit data
- Screen medical necessity using ABN software and distribute/document required forms
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI
- High School Diploma/GED Required
- CRCR required within 6 months of hire (Company Paid)
- Must reside and be authorized to work within the United States
- Ability to work on-site at Carilion - Roanoke Memorial Hospital in Roanoke, VA
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
- Career Advancement
- Professional development opportunities
- Quarterly and annual incentive programs
- Company-paid CRCR certification
- Work-Life Flexibility
- Reasonable accommodations for qualified individuals with disabilities