Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/14/2026full-timeMidlothian • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including medical necessity checks and insurance verification, while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts to ensure compliance and accuracy.

Highest-signal resume keywords

Customer Service ExperienceMedical Necessity ChecksCRCR CertificationInsurance VerificationAccount Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdmissionMedical Necessity ComplianceInsurance Information CollectionPoint-of-Service CollectionsStatistical Data ReportingABN Software ScreeningPre-RegistrationPayment Plan Options

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay ToolTelephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceDemographic InformationConsent FormsBilling Support

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize an overlay tool while providing excellent customer service
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain and obtain signatures for consent and patient education forms
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED Required
CRCR Required within 9 months of hire
Must be inquisitive and demonstrate openness to innovation including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Bon Secours - St Francis Med Ctr - Richmond in Midlothian, VA

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Company-paid CRCR certification within 9 months of hire
Professional development opportunities
Quarterly and annual incentive programs
Work-life flexibility