Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/12/2026part-timeMechanicsville • Virginia • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including accurate MRN assignment, compliance checks, and insurance verification. Proficient in providing exceptional customer service while meeting regulatory requirements and utilizing relevant systems for patient account management.

Highest-signal resume keywords

Patient Admission ProcessesInsurance VerificationCompliance ChecksCustomer ServiceCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MRN AssignmentInsurance Information CollectionCompliance ChecksPatient EducationMedical Necessity ScreeningABN Software UsageStatistical Data ReportingPoint-of-Service CollectionsFinancial Liability AssessmentPhysician Order Processing

Soft Skills

Compassionate Customer ServiceInquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay SystemsInsurance Verification SystemsQuality Auditing SystemsReporting SystemsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory CompliancePatient AccessHealthcare ServicesMedical NecessityConsent Forms

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and explain consent and patient education forms
Collect insurance information and process physician orders
Utilize overlay, insurance verification, ABN, quality auditing, and reporting systems
Operate the telephone switchboard
Provide compassionate customer service
Meet assigned point-of-service goals
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits through inbound and outbound calls
Obtain demographic, insurance, and financial liability information
Collect point-of-service and past-due balances and explain payment plan options
Review insurance eligibility and enter benefit data to support collections and clean claims
Screen Medicare medical necessity and distribute/document ABN and other required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside and be authorized to work within the United States
Ability to work on-site at Bon Secours - Memorial Regional Medical Ctr in Mechanicsville, VA
Ability to meet regulatory compliance requirements
Ability to provide excellent customer service
Ability to accurately assign MRNs, complete compliance checks, collect insurance information, process physician orders, and use relevant systems
Ability to explain consent and patient education forms and obtain signatures
Ability to review insurance eligibility and select applicable plan codes
Ability to screen medical necessity using ABN software

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Career advancement
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility