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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in delivering compassionate customer service while meeting financial collection goals and ensuring accurate documentation.
Highest-signal resume keywords
Customer Service ExperienceCRCR CertificationMedical Record ManagementInsurance VerificationPoint-of-Service Collections
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksPatient RegistrationAccount AuditingInsurance Eligibility ReviewPayment Processing
Soft Skills
Compassionate Customer ServiceOpenness to Innovation
Tools & Technologies
ABN SoftwareTelephone Switchboard
Certifications & Qualifications
CRCR Certification
Industry Keywords
Medical Record Number (MRN)Compliance ChecksPatient Education FormsDemographic InformationFinancial Information
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Provide compassionate customer service
- Meet assigned point-of-service collection goals
- Audit accounts and ensure forms are accurate and complete
- Pre-register patient accounts and obtain demographic, insurance, and financial information
- Collect point-of-service payments and past-due balances, including payment plan options
- Explain consent and patient education forms and obtain required signatures
- Review insurance eligibility and enter benefit data to support billing and clean claims
- Screen medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR certification required within 9 months of hire (company paid)
- Must demonstrate openness to innovation, including AI
- Must be able to work on-site at RSFH - Berkeley Hospital in Summerville, SC
- Must reside and be authorized to work within the United States
- Must be available for the full-time schedule: 7:00am–7:30pm Tuesday, Wednesday, Thursday, and weekend rotation
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development opportunities
- Quarterly and annual incentive programs
- Career advancement opportunities
- Work-life flexibility