Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/8/2026full-timeElizabethton • Tennessee • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance with regulatory requirements. Proficient in using quality auditing systems and providing exceptional customer service in healthcare settings.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationQuality Auditing SystemsCRCR CertificationTelephone Switchboard Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPatient Financial Liability CollectionAccount AuditsInsurance Plan Code SelectionDemographic Information Processing

Soft Skills

Excellent Customer ServiceCompassion in Patient Interactions

Tools & Technologies

ABN SoftwareOverlay ToolsQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityPoint-of-Service Goals

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use an overlay tool
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals and collect patient financial liabilities, past-due balances, and payments
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts and make inbound and outbound calls to obtain patient information
Explain consent forms, obtain signatures, and witness names
Explain and distribute patient education and required forms
Review insurance eligibility responses, select insurance plan codes, and enter benefit data to support collections and billing
Screen Medicare medical necessity using ABN software and distribute and document designated forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire
Reside and be authorized to work within the United States
Ability to perform admitting duties and comply with organizational policies, regulatory requirements, and processes
Ability to collect and process demographic, insurance, and financial information
Ability to use insurance verification, ABN software, overlay tools, quality auditing, and reporting systems
Ability to operate a telephone switchboard
Ability to provide excellent customer service and compassion in patient interactions

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification within 6 months of hire
Work-life flexibility