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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in customer service and financial transactions within a healthcare setting.
Highest-signal resume keywords
Patient Admission DutiesMedical Record ManagementInsurance VerificationCustomer Service ExperienceCRCR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsBenefit Data EntryABN Software Usage
Soft Skills
Inquisitive NatureOpenness to InnovationExcellent Communication
Tools & Technologies
Quality Auditing SystemsReporting SystemsTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessHealthcare ComplianceInsurance EligibilityDemographic InformationFinancial Information
About the role
Key responsibilities & impact- Perform admitting duties for patients admitted for hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and excellent customer service
- Collect insurance information and process physician orders
- Operate the telephone switchboard
- Meet point-of-service collection goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Make inbound and outbound calls to obtain demographic, insurance, and financial information
- Collect point-of-service payments and past-due balances, including payment plan options
- Explain consent and patient education forms and obtain required signatures
- Review insurance eligibility and select applicable insurance plan codes
- Enter benefit data to support collections and billing processes
- Screen Medicare medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- Must be inquisitive and demonstrate openness to innovation, including AI
- CRCR required within 9 months of hire
- Must reside and be authorized to work within the United States
- Must be able to work on-site at Carilion - Roanoke Memorial Hospital in Roanoke, VA
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional certification relevant to the associate’s field
- Quarterly and annual incentive programs
- Career advancement opportunities
- Work-life flexibility
- Professional development and growth opportunities
- Company-paid CRCR certification