Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for patients admitted for hospital services .

Posted 10/14/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admissions, insurance verification, and compliance checks while ensuring accurate data entry and quality audits. Proficient in customer service and capable of handling financial transactions and patient education effectively.

Highest-signal resume keywords

Patient AdmissionsInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Audits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record ManagementData EntryCompliance ChecksPayment ProcessingInsurance Eligibility ReviewABN Software UsagePatient EducationDemographic Information CollectionFinancial Liability AssessmentQuality Reporting

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

Telephone SwitchboardPatient Management Systems

Certifications & Qualifications

CRCR

Industry Keywords

Medical NecessityPatient InstructionsConsent FormsPoint-of-Service GoalsOn-Site Work Requirement

About the role

Key responsibilities & impact

Perform admitting duties for patients admitted for hospital services
Assign accurate medical record numbers and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Meet point-of-service goals and collect payments, past-due balances, and payment-plan amounts
Conduct quality audits and reporting to ensure account accuracy and compliance
Pre-register patient accounts and obtain demographic, insurance, and financial-liability information
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility and enter benefit data to support collections and clean claims
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Must be able to work on-site at Bon Secours - St Mary's Hospital - Richmond in Richmond, VA
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Career advancement opportunities
Work-life flexibility