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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration, insurance verification, and compliance-related duties while providing exceptional customer service. Proficient in using auditing systems and conducting account audits to ensure accuracy and adherence to regulatory standards.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationMedical Necessity ScreeningCollectionsCRCR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Admitting DutiesMedical Necessity ChecksQuality AuditingAccount AuditsPoint-of-Service CollectionsDemographic Information CollectionConsent Form ExplanationInsurance Plan Code SelectionABN Software ScreeningPayment Collection
Soft Skills
Customer ServiceInquisitive NatureOpenness to Innovation
Tools & Technologies
Telephone SwitchboardAuditing Systems
Certifications & Qualifications
CRCR
Industry Keywords
Compliance RequirementsPatient AccessInsurance EligibilityFinancial Liability Information
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs and complete medical necessity/compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
- Meet point-of-service collection goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits through inbound and outbound calls
- Obtain demographic, insurance, and financial-liability information and collect payments or past-due balances
- Explain consent forms, distribute patient education documents, obtain signatures, and witness names
- Review insurance eligibility responses and select applicable insurance plan codes
- Screen medical necessity using ABN software and distribute required forms and pamphlets
- Provide excellent customer service while meeting organizational, regulatory, and compliance requirements
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- Must be inquisitive and demonstrate openness to innovation, including AI
- CRCR required within 6 months of hire
- Must reside and be authorized to work within the United States
- Ability to work onsite at Ardent - UT Health Tyler in Tyler, TX
- Ability to perform admitting, insurance verification, medical necessity screening, patient registration, collections, and compliance-related duties
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive healthcare, time off, retirement, and well-being benefits
- Career advancement opportunities
- Professional development
- Company-paid CRCR certification
- Quarterly and annual incentive programs
- Work-life flexibility
- Reasonable accommodations for qualified individuals with disabilities