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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admissions, insurance verification, and compliance checks while providing exceptional customer service. Proficient in handling medical records and conducting quality audits to support patient access operations.
Highest-signal resume keywords
Customer Service ExperienceMedical Record ManagementInsurance VerificationRegulatory ComplianceCRCR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AdmissionsMedical Necessity ChecksData EntryQuality AuditsInsurance Eligibility Review
Soft Skills
Compassionate Customer ServiceOpenness to Innovation
Tools & Technologies
ABN SoftwareTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessPoint-of-Service CollectionsDemographic InformationFinancial InformationConsent Forms
About the role
Key responsibilities & impact- Perform admitting duties for patients admitted for hospital services
- Assign accurate medical record numbers and complete medical necessity/compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Provide compassionate customer service
- Meet assigned point-of-service goals and collect patient balances
- Conduct quality audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts and obtain demographic, insurance, and financial information
- Explain consent and patient education forms, obtain signatures, and distribute required documents
- Review insurance eligibility and enter benefit data to support point-of-service collections and billing
- Screen medical necessity using ABN software and distribute/document designated forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 9 months of hire; company paid
- Must be able to work on-site
- Must reside in and be authorized to work within the United States
- Must demonstrate openness to innovation, including AI
- Must meet regulatory compliance requirements
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development
- Quarterly and annual incentive programs
- Career advancement opportunities
- Company-paid CRCR certification
- Work-life flexibility