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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for patients receiving hospital services .
About the role
Key responsibilities & impact- Perform admitting duties for patients receiving hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Provide compassionate customer service
- Meet assigned point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Make inbound and outbound calls to obtain demographic, insurance, and financial information
- Collect point-of-service payments and past-due balances, including payment plan options
- Explain consent and patient education forms and obtain required signatures
- Review insurance eligibility and select applicable insurance plan codes
- Enter benefit data to support collections and billing and clean claim rates
- Screen medical necessity using ABN software and distribute required notices and forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 9 months of hire (company paid)
- Must be inquisitive and open to innovation, including AI
- Must be able to work on-site at Mercy - Kings Mills Hospital in Mason, OH
- Must reside in and be authorized to work within the United States
- Must work part-time third shift, 10:30pm–7am, with weekend rotation required
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits including healthcare, time off, retirement, and well-being programs
- Career advancement
- Professional development
- Quarterly and annual incentive programs
- Company-paid CRCR certification
- Work-life flexibility