Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/6/2026full-timeMinneapolis • Minnesota • United StatesJunior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including accurate MRN assignment, medical necessity checks, and insurance information collection. Proficient in customer service and regulatory compliance, with a focus on quality auditing and reporting.

Highest-signal resume keywords

Customer Service SkillsCRCR CertificationMedical Necessity ComplianceInsurance Eligibility ReviewData Auditing and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MRN AssignmentMedical Necessity ChecksInsurance Information CollectionPoint-of-Service GoalsAccount AuditingStatistical Data ReportingPatient Pre-RegistrationConsent Form ExplanationABN Software Screening

Soft Skills

Inquisitive NatureOpen to Innovation

Tools & Technologies

Overlay ToolsQuality Auditing Systems

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessRegulatory ComplianceHealthcare ServicesInsurance Plan Codes

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize overlay tools and provide customer service measured by Press Ganey
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain patient information and collect point-of-service and past-due balances, including payment plan options
Explain consent and patient education forms and obtain required signatures and witness information
Review insurance eligibility responses, select insurance plan codes, and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute/document required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR certification required within 9 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must be able to work on-site at Children's Minnesota - Minneapolis Hospital in Minneapolis, MN
Must reside in and be authorized to work within the United States
Customer service skills
Ability to meet regulatory compliance requirements
Ability to accurately assign MRNs and complete medical necessity/compliance checks
Ability to collect and process demographic, insurance, and financial information

Benefits

Comp & perks

Bonus incentives
Paid professional certification (CRCR)
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities