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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient access processes, regulatory compliance, and effective communication with patients and healthcare providers. Proficient in managing insurance information and conducting account audits to support financial operations.
Highest-signal resume keywords
Customer Service ExperienceCRCR CertificationRegulatory CompliancePatient Access ProcessesInsurance Eligibility Review
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record ManagementPoint-of-Service CollectionsAccount AuditsData EntryMedical Necessity Checks
Soft Skills
Inquisitive NatureOpen to Innovation
Tools & Technologies
ABN SoftwareTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AdmissionInsurance InformationFinancial LiabilityPatient EducationConsent Forms
About the role
Key responsibilities & impact- Perform admitting duties for patients admitted for hospital services
- Assign accurate medical record numbers and complete medical necessity/compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts and obtain demographic, insurance, and financial liability information
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent and patient education forms, obtain signatures, and witness signatures
- Review insurance eligibility and enter benefit data to support collections and clean claims
- Screen medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 9 months of hire; company paid
- Must be inquisitive and open to innovation, including AI
- Must reside and be authorized to work within the United States
- Ability to work onsite at Carilion-Roanoke Memorial Hospital in Roanoke, Virginia
- Ability to perform regulatory compliance and patient access processes
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development
- Quarterly and annual incentive programs
- Career advancement opportunities
- Company-paid CRCR certification