Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/2/2026part-timePottstown • Pennsylvania • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Capable of utilizing auditing systems and managing patient accounts effectively.

Highest-signal resume keywords

Customer Service ExperienceMedical Necessity ChecksCRCR CertificationInsurance VerificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Admission DutiesMedical Record Number AssignmentQuality Auditing SystemsAccount AuditsInsurance Eligibility ReviewBenefit Data EntryAdvanced Beneficiary Notice (ABN) SoftwarePoint-of-Service PaymentsStatistical Data ReportingPre-Registration of Patient Accounts

Soft Skills

Inquisitive NatureOpenness to InnovationExcellent Communication

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessCompliance ChecksInsurance Information CollectionPatient Education FormsDemographic Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions
Collect insurance information
Receive and process physician orders
Utilize an overlay tool while providing excellent customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to ensure accounts are corrected
Conduct account audits and ensure forms are completed accurately and timely
Provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial liability information
Collect point-of-service payments and past-due balances, including payment plan options
Explain general consent forms and obtain signatures and witness names
Explain and distribute patient education and regulatory forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using Advanced Beneficiary Notice (ABN) software
Distribute and document ABNs and other designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire
Must reside in and be authorized to work within the United States
Must be able to work on-site at Tower - Pottstown Hospital, Pottstown, PA

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities