Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/14/2026part-timePetersburg • Virginia • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts effectively.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service PaymentsAccount AuditsDemographic Data CollectionInsurance Plan Code Selection

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

ABN SoftwareTelephone SwitchboardOverlay Tool

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceMedical Records Number (MRN)Patient Education Forms

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and utilize an overlay tool
Operate the telephone switchboard
Meet point-of-service goals and provide customer service
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts and obtain demographic, insurance, and financial liability information
Collect point-of-service payments and past-due balances, including payment-plan options
Explain consent and patient education forms, obtain signatures, and document witness information
Review insurance eligibility, select insurance plan codes, and enter benefit data
Screen medical necessity using ABN software and distribute/document required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI
High School Diploma/GED Required
CRCR Required within 9 months of hire (Company Paid)
Must reside and be authorized to work within the United States
Must be able to work on-site at Bon Secours - Southside Regional Medical Center in Petersburg, VA

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Company-paid CRCR certification
Professional development opportunities
Quarterly and annual incentive programs
Work-Life Flexibility