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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in customer service and quality auditing to ensure accurate account handling and patient satisfaction.
Highest-signal resume keywords
Customer Service ExperienceMedical Record ManagementInsurance VerificationCRCR CertificationQuality Auditing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsData EntryPatient Education
Soft Skills
InquisitiveOpen to Innovation
Tools & Technologies
ABN SoftwareTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessComplianceInsurance EligibilityDemographic InformationFinancial Liability
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Provide customer service and meet point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts and obtain demographic, insurance, and financial liability information
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent and patient education forms and obtain necessary signatures
- Review insurance eligibility and enter benefit data to support collections and clean claims
- Screen medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and open to innovation, including AI
- High School Diploma/GED required
- CRCR required within 9 months of hire (company paid)
- Must be able to work on-site at HSHS–St. Anthony's Hospital in Effingham, Illinois
- Must reside and be authorized to work within the United States
- Ability to work 7 am–7 pm three days a week or 10 am–10 pm three days a week
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive healthcare, time off, retirement, and well-being benefits
- Career advancement opportunities
- Professional development
- Quarterly and annual incentive programs
- Company-paid CRCR certification
- Work-life flexibility