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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts to ensure accurate billing and collections.
Highest-signal resume keywords
Customer Service ExperienceCRCR CertificationMedical Record Number AssignmentInsurance Eligibility VerificationPoint-of-Service Collections
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksAccount AuditingData EntryPatient RegistrationBilling Processes
Soft Skills
Inquisitive NatureOpen to Innovation
Tools & Technologies
ABN SoftwareQuality Auditing SystemsTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessInsurance InformationDemographic InformationConsent FormsPayment Plans
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Use overlay tools while providing customer service
- Operate the telephone switchboard for incoming, outgoing, and inter-office calls
- Meet assigned point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
- Collect point-of-service payments and past-due balances, including payment plan options
- Explain consent and patient education forms, obtain required signatures, and document witnesses
- Review insurance eligibility responses and select applicable insurance plan codes
- Enter benefits data to support point-of-service collections and billing processes
- Screen Medicare medical necessity using ABN software and distribute/document required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 9 months of hire; company paid
- Must be inquisitive and open to innovation, including AI
- Must be able to work full-time third shift, 10:30pm–7am, with weekend rotation
- Must be able to work onsite at Mercy - Kings Mills Hospital in Mason, Ohio
- Must reside in and be authorized to work within the United States
Benefits
Comp & perks- Bonus Incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
- Professional development opportunities
- Quarterly and annual incentive programs
- Career advancement opportunities
- Company-paid CRCR certification
- Work-life flexibility
- Reasonable accommodations for qualified individuals with disabilities