Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 11/10/2026part-timeCincinnati • Ohio • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Capable of managing patient accounts and financial transactions in a healthcare setting.

Highest-signal resume keywords

Customer Service ExperienceMedical Record Number AssignmentInsurance VerificationCRCR CertificationCompliance Checks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Admission DutiesMedical Necessity ChecksAccount AuditsPoint-of-Service PaymentsDemographic Information CollectionInsurance Eligibility ReviewConsent Form ExplanationStatistical Data ReportingABN Software ScreeningPre-Registration of Patient Accounts

Soft Skills

Inquisitive NatureOpenness to InnovationExcellent CommunicationAttention to DetailCustomer Service Orientation

Tools & Technologies

Telephone SwitchboardMobile Computer StationPatient Access Software

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare CompliancePatient AccessInsurance InformationRegulatory RequirementsFinancial Transactions

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Meet assigned point-of-service goals
Conduct account audits and ensure forms are complete and accurate
Provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen Medicare medical necessity using ABN software and distribute/document required forms
Provide excellent customer service while meeting organizational policies, goals, and regulatory requirements

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside in and be authorized to work within the United States
Weekend and holiday rotation required
Ability to walk from room to room and push a 10-pound mobile computer station throughout the shift

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Company-paid CRCR certification