Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 11/4/2026full-timePhiladelphia • Pennsylvania • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance verification, and financial collection while ensuring compliance with regulatory requirements. Provides exceptional customer service and effectively communicates with patients and healthcare providers.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationMedical Necessity ScreeningFinancial CollectionCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record ManagementCompliance ChecksAccount AuditingData EntryStatistical Reporting

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpen to Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityPayment PlansPoint-of-Service Goals

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Provide compassionate customer service
Meet assigned point-of-service goals and collect patient liabilities, past-due balances, and payment plans
Conduct account audits and use quality auditing and reporting systems
Pre-register patient accounts through inbound and outbound calls
Explain and obtain signatures for consent and patient education forms
Review insurance eligibility and enter benefit data to support collections and clean claims
Screen Medicare medical necessity using ABN software and distribute required forms
Provide statistical data to Patient Access leadership

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be able to work on-site at Tower - St. Christopher's Hospital for Children in Philadelphia, PA
Must reside and be authorized to work within the United States
Must be inquisitive and open to innovation, including AI
Ability to meet regulatory compliance requirements
Ability to perform accurate patient registration, insurance verification, medical necessity screening, and financial collection tasks

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification