Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 9/21/2026part-timeLexington • Virginia • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including accurate MRN assignment, insurance verification, and compliance checks. Proficient in utilizing ABN software and managing patient financial information while ensuring adherence to organizational policies and regulatory requirements.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationMedical Necessity ChecksCRCR CertificationTelephone Switchboard Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Financial Information CollectionDemographic Data EntryAccount AuditingPoint-of-Service Payment CollectionCompliance Checks

Soft Skills

Customer Service

Tools & Technologies

ABN SoftwareInsurance Verification ToolsQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Medical NecessityPatient AccessInsurance EligibilityConsent FormsTricare

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts and obtain demographic, insurance, and financial information
Collect point-of-service payments, past-due balances, and arrange payment plans
Explain consent, patient education, Medicare, Tricare, observation, and other required forms
Review insurance eligibility and enter benefit data to support collections and clean claims
Screen Medicare medical necessity using ABN software and document required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be able to work on-site at Carilion - Rockbridge Hospital in Lexington, VA
Must reside and be authorized to work within the United States
Ability to perform admitting duties and comply with organizational policies, processes, and regulatory requirements
Ability to assign accurate MRNs and complete medical necessity/compliance checks
Ability to collect and process demographic, insurance, and patient financial information
Ability to operate a telephone switchboard
Ability to use insurance verification, ABN software, overlay tools, and quality auditing/reporting systems

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Company-paid CRCR certification
Career advancement opportunities
Work-life flexibility