Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/2/2026part-timeAlbuquerque • New Mexico • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including medical necessity checks, insurance verification, and point-of-service collections. Proficient in using auditing systems and providing exceptional customer service in a healthcare setting.

Highest-signal resume keywords

Customer Service ExperienceMedical Necessity ChecksInsurance VerificationCRCR CertificationPoint-Of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdmissionMedical Record Number AssignmentQuality AuditingAccount AuditingBenefit Data EntryConsent Form ExplanationInsurance Eligibility ReviewPayment Plan Options

Soft Skills

InquisitiveOpenness To Innovation

Tools & Technologies

Overlay ToolABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

HealthcarePatient Financial LiabilityCompliance ChecksDemographic InformationInsurance Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use an overlay tool and provide excellent customer service
Operate the telephone switchboard
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Audit accounts and ensure forms are completed accurately and timely
Pre-register patient accounts before visits
Obtain demographic, insurance, and patient financial liability information by inbound and outbound calls
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses and select applicable plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Ardent - Lovelace Medical Center in Albuquerque, NM

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification