Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 9/16/2026part-timeOconto Falls • Wisconsin • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts to ensure accurate billing and collections.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service PaymentsAccount AuditsDemographic Information CollectionInsurance Plan Code Selection

Soft Skills

Compassionate Customer ServiceOpenness to Innovation

Tools & Technologies

Overlay ToolABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityFinancial Liability Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and utilize an overlay tool
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet point-of-service goals and provide compassionate customer service
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Obtain demographic, insurance, and financial liability information through inbound and outbound calls
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility, select insurance plan codes, and enter benefit data to support collections and billing
Screen Medicare medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Openness to innovation, including AI, to explore better processes and improve patient and client experiences
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must reside and be authorized to work within the United States
Applications generated from outside the United States will not be considered

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Company-paid CRCR certification
Career advancement opportunities
Work-life flexibility