Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/2/2026part-timeAlbuquerque • New Mexico • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in delivering exceptional customer service and utilizing quality auditing systems to support efficient patient access operations.

Highest-signal resume keywords

Customer Service ExperienceMedical Record ManagementInsurance VerificationCRCR CertificationPoint-Of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksAccount AuditsData EntryPatient Pre-RegistrationStatistical Reporting

Soft Skills

Inquisitive MindsetOpen To InnovationExcellent Communication

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AdmissionCompliance ChecksInsurance Information ProcessingCustomer ServicePayment Collection

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and excellent customer service
Collect insurance information and process physician orders
Operate the telephone switchboard
Meet assigned point-of-service goals and collect payments, past-due balances, and payment-plan amounts
Conduct account audits and use quality auditing and reporting systems
Pre-register patient accounts through inbound and outbound calls
Explain consent forms and distribute patient education documents
Review insurance eligibility responses and enter benefit data to support point-of-service collections and clean claims
Screen medical necessity using ABN software and distribute required forms and pamphlets
Provide statistical data to Patient Access leadership

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and open to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Must reside and be authorized to work within the United States
Must be able to work on-site at Ardent - Lovelace Women's Hospital in Albuquerque, NM

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities