Patient Access Specialist

. Perform admitting duties for patients receiving hospital services .

Posted 10/7/2026full-timePottstown • Pennsylvania • United StatesJunior💰 $17 - $18 per hourWebsite

Key responsibilities & impact

Perform admitting duties for patients receiving hospital services
Assign accurate medical record numbers and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Provide compassionate customer service
Meet assigned point-of-service collection goals
Audit accounts, correct records, complete forms accurately and timely, and provide statistical data to Patient Access leadership
Pre-register patient accounts and make inbound and outbound calls to obtain demographic and insurance information
Collect point-of-service payments and past-due balances, including arranging payment plans
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility, select insurance plan codes, and enter benefit data to support collections and clean claims
Screen Medicare medical necessity using ABN software and distribute and document required forms

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Tower
Ability to perform accurate patient registration, insurance verification, medical necessity screening, and payment collection tasks

Comp & perks