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Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admissions, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts to ensure accurate billing and collections.
Highest-signal resume keywords
Customer Service ExperienceMedical Record Number AssignmentInsurance VerificationCRCR CertificationAdvanced Beneficiary Notice (ABN) Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AdmissionsMedical Necessity ChecksAccount AuditingPoint-of-Service CollectionsInsurance Eligibility Review
Soft Skills
Compassionate Customer ServiceInquisitive MindsetOpenness to Innovation
Tools & Technologies
Quality Auditing SystemsTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessHealthcare ComplianceInsurance Information ProcessingDemographic Data Collection
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Provide compassionate customer service
- Meet assigned point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent and patient education forms and obtain required signatures
- Review insurance eligibility responses and enter benefit data to support collections and billing
- Screen medical necessity using Advanced Beneficiary Notice (ABN) software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 9 months of hire (company paid)
- Must be inquisitive and demonstrate openness to innovation, including AI
- Must reside and be authorized to work within the United States
- Must be able to work onsite at Bon Secours - Rappahannock General Hospital in Kilmarnock, Virginia
Benefits
Comp & perks- Bonus Incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Career advancement
- Professional development
- Quarterly and annual incentive programs
- Company-paid CRCR certification
- Work-life flexibility