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Patient Access Specialist – PT Overnight
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admissions, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts to ensure accurate data collection and financial transactions.
Highest-signal resume keywords
Customer Service ExperienceCRCR CertificationInsurance VerificationPatient AdmissionsQuality Auditing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksAccount AuditsPoint-of-Service CollectionsDemographic Information CollectionInsurance Eligibility Review
Soft Skills
Openness to InnovationEffective CommunicationAttention to Detail
Tools & Technologies
Overlay ToolABN SoftwareTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessHealthcare ComplianceFinancial Liability InformationPatient Education FormsMedicare Screening
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs and complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders and use an overlay tool
- Operate the telephone switchboard for incoming, outgoing, and inter-office calls
- Provide customer service and meet point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Obtain demographic, insurance, and financial liability information through inbound and outbound calls
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent and patient education forms, obtain signatures, and witness names
- Review insurance eligibility and enter benefit data to support collections and clean claims
- Screen Medicare medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- Openness to innovation, including AI, to explore better processes and improve patient and client experiences
- High School Diploma/GED required
- CRCR required within 9 months of hire (company paid)
- Must reside and be authorized to work within the United States
- Must work on site at the hospital in Front Royal, Virginia
- Availability for part-time overnight work, 24 hours per week, with 12-hour shifts
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits including healthcare, time off, retirement, and well-being programs
- Career advancement opportunities
- Shift differential for select shifts
- Quarterly and annual incentive programs
- Professional development
- Company-paid CRCR certification
- Work-life flexibility