Patient Access Supervisor

Ensemble Health Partners

. Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work .

Posted 9/15/2026full-timeDefiance • Ohio • United StatesJuniorMid-Level💰 $47,499 - $59,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Cycle Management and Patient Access operations, with a strong focus on compliance, staff training, and performance monitoring. Proven ability to lead teams, implement process improvements, and ensure excellent customer service in a healthcare setting.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Revenue Cycle ManagementStaff Training and DevelopmentMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle TasksRegistration KnowledgeInsurance VerificationScheduling KnowledgeHospital Billing KnowledgeAnalytical AbilityPerformance ReportingProcess DevelopmentStaff SchedulingUpfront Collection Processes

Soft Skills

LeadershipProblem SolvingCommunicationCoachingTeam Management

Tools & Technologies

AI ManagementTime Attendance System

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessHealthcare OperationsComplianceCustomer ServiceStatistical Reporting

About the role

Key responsibilities & impact

Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
Handle and solve problems related to the area of assignment
Maintain working knowledge of assigned functions
Work with the Patient Access Manager to develop and coach staff
Conduct and oversee orientation and training for Patient Access staff
Perform Revenue Cycle tasks to ensure compliance and excellent customer service
Assist the Patient Access Manager with day-to-day operations
Coordinate registration and pre-registration duties and ensure completion daily
Monitor daily productivity and communicate with staff
Provide and review performance reports covering point of service, wait times, overtime, productivity, and other metrics
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes, assign goals, and provide coaching or corrective action
Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes when necessary
Develop department processes and procedures
Conduct staff training, education, development, and performance audits
Act as a resource for staff and ancillary departments and promote service excellence
Manage assigned projects involving implementation, tracking, and process changes
Report routinely to Patient Access Leadership
Participate in facility activities and gather statistical information
Work in designated department areas as needed
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings as required to ensure process alignment and effective communication

Requirements

What you’ll need

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR) (Company Paid)
High School Diploma or GED
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Must reside and be authorized to work within the United States
On-call rotation including days, nights, and weekends as necessary
Must be able to work on-site at Mercy - Defiance Hospital in Defiance, Ohio

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development
Quarterly and annual incentive programs
Work-Life Flexibility
Recognition programs
Reasonable accommodations for qualified individuals with disabilities