Patient Access Supervisor

Ensemble Health Partners

. Organize and coordinate activities of assigned Patient Access staff .

Posted 9/24/2026full-timeWillard • Ohio • United StatesMid-LevelSenior💰 $47,499 - $59,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Patient Access management, including staff training, revenue cycle compliance, and performance reporting. Proficient in utilizing AI for process improvements and managing healthcare operations effectively.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Revenue Cycle ManagementStaff Training and DevelopmentAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle TasksRegistration and Pre-RegistrationInsurance VerificationHospital BillingPerformance ReportingStaff SchedulingUpfront Collection ProcessesMicrosoft OfficeAI ManagementProcess Improvement

Soft Skills

LeadershipCoachingCommunicationProblem SolvingTeam Management

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessHealthcare ManagementComplianceCustomer ServiceStatistical Reporting

About the role

Key responsibilities & impact

Organize and coordinate activities of assigned Patient Access staff
Handle and solve problems related to the assigned area
Work with the Patient Access Manager to develop and coach staff
Conduct and oversee orientation and training of Patient Access staff
Perform Revenue Cycle tasks to ensure compliance and excellent customer service
Coordinate registration and pre-registration duties and ensure completion daily
Monitor daily productivity and communicate with staff
Provide and review performance reporting on point of service, wait times, overtime, productivity, and other metrics
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes and assign goals
Provide coaching and corrective action as appropriate
Participate in an on-call rotation and provide administrative and educational guidance
Develop department processes and procedures
Conduct staff training, education, development, and performance audits
Act as a resource for staff and ancillary departments
Manage assigned projects involving implementation, tracking, and process changes
Report routinely to Patient Access Leadership
Participate in facility activities and gather statistical information
Work in designated department areas as needed
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings as required

Requirements

What you’ll need

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR) certification, company paid
High School Diploma or GED
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Must reside in and be authorized to work within the United States
Ability to work on-site at Mercy - Willard Hospital in Willard, Ohio
On-call availability including days, nights, and weekends as necessary

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development opportunities
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Work-Life Flexibility
Recognition programs
Reasonable accommodations for qualified individuals with disabilities