Patient Access Supervisor

Ensemble Health Partners

. Organize and coordinate activities of assigned Patient Access staff .

Posted 10/16/2026full-timeToledo • Ohio • United StatesMid-LevelSenior💰 $47,400 - $59,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Cycle Management, staff coordination, and compliance within healthcare settings. Proficient in training, performance tracking, and utilizing AI for process improvements.

Highest-signal resume keywords

Certified Revenue Cycle Representative (CRCR)Revenue Cycle ManagementStaff CoordinationPerformance Metrics TrackingAI Utilization in Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle TasksRegistration KnowledgeInsurance VerificationHospital BillingAnalytical AbilityMicrosoft Office ProficiencyStaff SchedulingProcess AuditingTraining and DevelopmentProject Management

Soft Skills

LeadershipProblem SolvingCoachingCommunicationTeam Management

Certifications & Qualifications

Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessHealthcareComplianceCustomer ServiceStatistical Information Gathering

About the role

Key responsibilities & impact

Organize and coordinate activities of assigned Patient Access staff
Handle and solve problems related to the assigned area
Develop and coach staff with the Patient Access Manager
Conduct and oversee orientation and training
Perform Revenue Cycle tasks to ensure compliance and customer service
Coordinate registration and pre-registration duties
Monitor daily productivity and communicate with staff
Track and report department performance metrics including point of service, wait times, overtime, and productivity
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes
Develop department processes and procedures; conduct audits and ongoing coaching
Serve as a resource for staff and ancillary departments
Manage assigned projects involving implementation, tracking, and process changes
Participate in facility activities and gather statistical information
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings as required

Requirements

What you’ll need

High School Diploma, GED, or equivalent experience
Certified Revenue Cycle Representative (CRCR) certification required
2 Year/Associates Degree or 4 year/Bachelor's Degree, Business preferred
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Must reside and be authorized to work within the United States
Must be able to work on-site at Mercy - St Vincent Medical Center in Toledo, OH
On-call rotation including days, nights, and weekends as necessary

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement
Professional development
Quarterly and annual incentive programs
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities