Patient Access Supervisor

Ensemble Health Partners

. Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work .

Posted 9/15/2026full-timeMiami • Florida • United StatesMid-LevelSenior💰 $47,400 - $59,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare access management, staff training, and performance metrics analysis. Proficient in coordinating staff activities and implementing process improvements to enhance operational efficiency.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Staff Training and DevelopmentHealthcare Registration and Billing KnowledgeAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics AnalysisStaff Scheduling CoordinationProcess Improvement ImplementationUpfront Collection TrackingAI Management for Process Improvement

Soft Skills

LeadershipEffective CommunicationProblem SolvingCoachingCustomer Service

Tools & Technologies

Microsoft OfficeTime Attendance System

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

HealthcarePatient AccessInsurance VerificationHospital BillingSupervisory Experience

About the role

Key responsibilities & impact

Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
Handle and solve problems related to the assigned area
Coordinate registration and pre-registration duties and ensure completion daily
Provide staff training, coaching, education, and development
Monitor daily productivity and communicate with staff
Review and report department performance metrics including point of service, wait times, overtime, and productivity
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes, assign goals, and provide coaching or corrective action
Participate in on-call rotation and provide administrative or educational guidance to staff
Develop department processes and procedures and conduct performance audits
Act as a resource for staff and ancillary departments and promote excellent customer service
Manage projects involving implementation, tracking, and process changes; report to Patient Access Leadership
Participate in facility activities and gather statistical information
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings to ensure process alignment and effective communication

Requirements

What you’ll need

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
High School Diploma or GED
2 Year/ Associates Degree or 4 year/ Bachelor's Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Must reside and be authorized to work within the United States
Ability to work on-site at Nicklaus - Nicklaus Children's Hospital in Miami, FL
Availability for on-call rotation including days, nights, and weekends as necessary

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development and a professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career Advancement
Work-Life Flexibility
Recognition programs
Reasonable accommodations for qualified individuals with disabilities