Patient Access Supervisor

Ensemble Health Partners

. Organize and coordinate assigned Patient Access staff activities .

Posted 10/6/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $47,400 - $59,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Patient Access management, including staff training, revenue cycle compliance, and performance metrics tracking. Proficient in leading teams, implementing process improvements, and ensuring excellent customer service in a healthcare setting.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Revenue Cycle ManagementStaff Training and DevelopmentAnalytical Problem Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Cycle TasksRegistration and Pre-RegistrationHospital Billing KnowledgePerformance Metrics TrackingScheduling Coordination

Soft Skills

LeadershipCoachingCommunicationProblem SolvingCustomer Service

Tools & Technologies

Microsoft OfficeAI Management Tools

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessHealthcare ManagementComplianceStatistical ReportingSupervisory Experience

About the role

Key responsibilities & impact

Organize and coordinate assigned Patient Access staff activities
Handle and solve problems related to the assigned area
Work with the Patient Access Manager to develop and coach staff
Conduct and oversee orientation and training of Patient Access staff
Perform Revenue Cycle tasks supporting compliance and customer service
Coordinate registration and pre-registration duties
Monitor daily productivity and communicate with staff
Track and report department performance metrics including point of service, wait times, overtime, and productivity
Assign and coordinate staff schedules, time off, and call-offs
Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
Participate in on-call rotation covering days, nights, and weekends as necessary
Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes
Develop department processes and procedures; conduct training, education, development, and performance audits
Serve as a resource for staff and ancillary departments and promote excellent customer service
Manage assigned projects involving implementation, tracking, and process changes
Report routinely to Patient Access Leadership
Participate in facility activities and gather statistical information
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings as required to ensure process alignment and communication

Requirements

What you’ll need

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
High School Diploma or GED
2 Year/Associates Degree or 4 year/Bachelor's Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development and relevant professional certification
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities