Patient Access Supervisor

Ensemble Health Partners

. Organize and coordinate activities of assigned Patient Access staff .

Posted 11/4/2026full-timeCincinnati • Ohio • United StatesMid-LevelSenior💰 $47,499 - $59,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Patient Access operations, including staff training, revenue cycle management, and compliance. Proficient in utilizing analytical skills and AI for process improvements while ensuring excellent customer service.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Revenue Cycle ManagementStaff Training and DevelopmentAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access CoordinationRegistration and Pre-RegistrationHospital Billing KnowledgeScheduling and VerificationProductivity MonitoringProcess DevelopmentStatistical ReportingUpfront Collection ProcessesSupervisory ExperienceAI Management

Soft Skills

LeadershipProblem SolvingCommunicationCoachingTeam Management

Tools & Technologies

Microsoft OfficeTime Attendance Systems

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

HealthcarePatient AccessRevenue CycleComplianceCustomer Service

About the role

Key responsibilities & impact

Organize and coordinate activities of assigned Patient Access staff
Handle and solve problems related to the assigned area
Develop and coach staff with the Patient Access Manager
Conduct and oversee orientation and training of Patient Access staff
Perform Revenue Cycle tasks to ensure compliance and excellent customer service
Assist the Patient Access Manager with day-to-day operations
Coordinate registration and pre-registration duties
Monitor daily productivity and communicate with staff
Provide and review department performance reports, including point of service, wait times, overtime, and productivity
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes as needed
Develop department processes and procedures
Conduct staff training, education, development, audits, coaching, and education
Act as a resource for staff and ancillary departments
Manage assigned projects involving implementation, tracking, and process changes
Report routinely to Patient Access Leadership
Participate in facility activities and gather statistical information
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings as required

Requirements

What you’ll need

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR) (Company Paid)
High School Diploma or GED
2 Year/Associates Degree or 4 year/Bachelor's Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Must reside in and be authorized to work within the United States
Ability to work on-site at Mercy - Anderson Hospital in Cincinnati, OH
Ability to participate in an on-call rotation including days, nights, and weekends as necessary

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Quarterly and annual incentive programs
Professional certification relevant to the associate’s field
Work-life flexibility
Professional development
Reasonable accommodations for qualified individuals with disabilities