Public Benefit Supervisor

Ensemble Health Partners

. Supervise day-to-day task functionality of the Eligibility Services department .

Posted 11/2/2026full-timeOklahoma City • Oklahoma • United StatesJuniorMid-Level💰 $54,700 - $68,375 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in eligibility services, including knowledge of federal, state, and county benefit program requirements, while effectively managing team productivity and fostering relationships with Medicaid caseworker partners.

Highest-signal resume keywords

Eligibility Services SupervisionCustomer Service ExcellenceAI Process ManagementCRCR CertificationPatient Financial Interaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eligibility ServicesFederal Benefit Program KnowledgeState Benefit Program KnowledgeCounty Benefit Program KnowledgeKPI MonitoringMultitaskingAdvanced Computer UsageCoaching and CounselingWorkflow ManagementTime and Attendance Compliance

Soft Skills

Effective CommunicationCustomer ObsessionInnovationTeam CollaborationRelationship Building

Certifications & Qualifications

CRCR Certification

Industry Keywords

MedicaidPatient AccessFinancial CounselingCase ManagementHospital System Policies

About the role

Key responsibilities & impact

Supervise day-to-day task functionality of the Eligibility Services department
Serve as subject matter expert for department policies, procedures, hospital system policies, and government benefit programs
Maintain knowledge of federal, state, and county benefit program requirements and share information with staff
Monitor individual and team productivity, work quality, account-level outcomes, workflow, and KPI action planning
Identify coaching or counseling opportunities
Act as a floater to address deficiencies during volume spikes or staffing gaps
Assist the Manager or Director with staff time and attendance compliance
Develop and maintain relationships with county, state, and federal Medicaid caseworker partners
Collaborate with Case Management, Patient Access, Financial Counseling, and Physician office staff
Embody customer obsession, innovation, and excellence principles

Requirements

What you’ll need

Minimum high school diploma or GED
2 years' experience interacting with patients regarding hospital financial issues
Superior customer service skills and ability to communicate effectively with all levels
Substantial computer use and strong multitasking ability
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
CRCR certification within 9 months of hire
Ability to travel when needed
Must reside and be authorized to work within the United States
Combination of post-secondary education and experience may be considered in lieu of a degree

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Work-life flexibility