Public Benefit Supervisor

Ensemble Health Partners

. Supervise the day-to-day task functionality of the Eligibility Services department .

Posted 11/3/2026full-timeWest Reading • Pennsylvania • United StatesJuniorMid-Level💰 $54,700 - $68,375 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in eligibility services and compliance with federal, state, and county benefit program requirements while effectively managing team productivity and quality standards. Strong ability to communicate and collaborate with diverse stakeholders, ensuring superior customer service and operational efficiency.

Highest-signal resume keywords

Eligibility Services SupervisionCustomer Service SkillsAI Management for Process ImprovementBilingual Proficiency in Spanish and EnglishCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Eligibility ServicesFederal Benefit Program KnowledgeState Benefit Program KnowledgeCounty Benefit Program KnowledgeProductivity MonitoringKPI MeasurementAdvanced Computer SkillsMulti-taskingTeam ManagementPatient Financial Interaction

Soft Skills

Effective CommunicationCoaching and CounselingRelationship BuildingCollaborationProblem Solving

Certifications & Qualifications

CRCR

Industry Keywords

MedicaidRevenue CycleCase ManagementPatient AccessFinancial Counseling

About the role

Key responsibilities & impact

Supervise the day-to-day task functionality of the Eligibility Services department
Maintain thorough working knowledge of department policies and procedures and act as subject matter expert
Maintain knowledge of federal, state, and county benefit program requirements and share information with staff
Monitor individual and team productivity and work quality to identify coaching or counseling opportunities
Act as floater to address deficiencies during work-volume spikes or staffing gaps
Monitor staff account-level work outcomes to maintain productivity and quality standards
Monitor workflow and action planning for successful KPI measures
Serve as subject matter expert and staff resource for department, hospital system, and government benefit-program policies and procedures
Assist Manager or Director with staff time and attendance compliance
Develop and maintain working relationships with county, state, and federal Medicaid caseworker partners
Collaborate with revenue cycle departments, Case Management, Patient Access, Financial Counseling, and Physician office staff
Travel when needed
Perform other duties as assigned

Requirements

What you’ll need

2 years' experience interacting with patients regarding hospital financial issues
Superior customer service skills and ability to communicate with all levels effectively
Substantial computer use and strong ability to multi-task
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
High School Diploma or GED
Combination of post-secondary education and experience will be considered in lieu of degree
CRCR within 9 months of hire
Ability to travel when needed
Bilingual proficiency in Spanish and English preferred
4 year/Bachelor's Degree preferred

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development opportunities
Quarterly and annual incentive programs
Work-Life Flexibility
Reasonable accommodations for qualified individuals with disabilities