Senior Director – Central Operations

Ensemble Health Partners

. Provide strategic leadership and operational oversight for provisioning activities supporting new hires, existing employees, organizational changes, new client integrations, and ongoing client operations .

Posted 11/11/2026full-timeRemote • United StatesSenior💰 $122,900 - $184,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and provisioning management, with a strong focus on developing scalable processes, leading cross-functional teams, and ensuring compliance with access management standards. Proven ability to influence stakeholders and drive operational excellence in complex environments.

Highest-signal resume keywords

Healthcare Operations ManagementProvisioning Process DevelopmentAccess Management ExpertisePeople Leadership ExperienceOperational Risk Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Provisioning WorkflowsOperational TransformationClient IntegrationAccess Governance ProcessesWorkflow AutomationPerformance Metrics DevelopmentAI Usage in OperationsRevenue Cycle ManagementProcess ImprovementProject Management

Soft Skills

Executive PresenceCommunication SkillsRelationship ManagementJudgmentTeam Development

Tools & Technologies

Power BIAI-Enabled Productivity ToolsHealthcare PlatformsRevenue Cycle TechnologiesIdentity and Access Management

Certifications & Qualifications

Healthcare Revenue Cycle CertificationsProject Management CertificationProcess Improvement CertificationTechnology CertificationSecurity Certification

Industry Keywords

Healthcare Revenue CycleClient-Facing FunctionsOperational ExcellenceCompliance StandardsAccess Requirements

About the role

Key responsibilities & impact

Provide strategic leadership and operational oversight for provisioning activities supporting new hires, existing employees, organizational changes, new client integrations, and ongoing client operations
Develop scalable provisioning processes, standards, controls, and best practices
Oversee access provisioning workflows to ensure appropriate and timely access based on roles and business responsibilities
Assess provisioning processes, workflows, and operational structures to identify risks, gaps, and improvement opportunities
Lead efforts to centralize and standardize provisioning activities across business functions and client environments
Establish operating procedures, performance expectations, escalation processes, and accountability measures
Support development of the provisioning function, including team structures, responsibilities, and leadership practices
Lead provisioning activities for new client implementations, conversions, acquisitions, and operational transitions
Partner with client stakeholders and internal teams to understand access requirements, workflows, timelines, and risks
Develop and oversee provisioning plans supporting client readiness and successful operational transitions
Identify and resolve provisioning concerns affecting implementation timelines, employee readiness, security, or client experience
Partner with Human Resources, Revenue Cycle Operations, Technology, Implementation, Client Services, and operational leadership teams
Lead stakeholders through complex operational decisions involving access, workflow dependencies, risk, and business requirements
Present provisioning updates, risks, recommendations, and performance insights to senior leadership
Evaluate workflows for access-related risks, process breakdowns, inefficiencies, and control gaps
Develop solutions improving provisioning speed, accuracy, consistency, and compliance
Establish metrics and reporting for service levels, risks, backlogs, quality, and operational performance
Support automation and technology initiatives reducing manual work
Monitor process performance and lead corrective action plans
Build, develop, and lead a high-performing provisioning operations team
Establish a culture of accountability, continuous improvement, service, and operational excellence
Coach and develop team members and create future leaders
Support strategic initiatives and detailed operational work as the function grows

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of education and relevant professional experience
Minimum of 10 years of progressive experience in healthcare operations, revenue cycle management, provisioning, access management, client integrations, implementation, technology operations, or a related field
Minimum of 5 years of progressive people-leadership experience, including responsibility for developing teams and other leaders
Previous experience operating at the Director level or in a comparable senior leadership role with responsibility for complex, cross-functional operations
Strong knowledge of healthcare revenue cycle operations and supporting systems, workflows, and access requirements
Experience leading provisioning, access-management, client-integration, implementation, operational-transformation, or centralized-operations initiatives
Demonstrated ability to develop and scale operational processes, controls, standards, and teams
Experience partnering with senior leaders and influencing stakeholders across Human Resources, Operations, Technology, and client-facing functions
Strong understanding of operational risk and ability to evaluate access needs, workflow dependencies, and business impact
Demonstrated success leading complex initiatives with multiple stakeholders, competing priorities, and organization-wide impact
Strong executive presence, communication skills, judgment, and relationship-management capabilities
Ability to work effectively in a growing environment where responsibilities and processes continue to evolve
Willingness to remain hands-on and support detailed operational work when necessary
Ability to travel based on business and client needs
Demonstrated advanced usage of AI and experience managing teams that use AI to support process and technology improvements
Preferred: experience leading provisioning or access-management operations within a healthcare revenue cycle organization
Preferred: experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions
Preferred: experience building or expanding a centralized operational function
Preferred: experience with identity and access management, role-based access, user lifecycle management, or access-governance processes
Preferred: experience supporting enterprise healthcare platforms, revenue cycle technologies, or client-specific systems
Preferred: knowledge of healthcare privacy, security, compliance, and minimum-necessary access principles
Preferred: experience leading teams in multi-state, national, or complex client-based healthcare environments
Preferred: experience with workflow automation, reporting, Power BI, Copilot, or other AI-enabled productivity and process-improvement tools
Preferred: project management, process improvement, technology, security, or healthcare revenue cycle certifications

Benefits

Comp & perks

Comprehensive healthcare benefits
Paid time off
Retirement benefits
Well-being programs
Professional development investment
Relevant professional certification for each associate
Tuition reimbursement
Quarterly and annual incentive programs
Work-life flexibility
Remote work
Reasonable accommodations for qualified individuals with disabilities