Senior Financial Navigating Specialist

Ensemble Health Partners

. Serve as a key resource for patients throughout their financial journey, from admission through post-discharge .

Posted 9/24/2026full-timeJacksonville • Texas • United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial counseling, revenue cycle processes, and compliance with regulatory requirements. Strong ability to educate patients, resolve financial inquiries, and enhance overall patient experience.

Highest-signal resume keywords

Patient Financial CounselingRevenue Cycle KnowledgeMedicaid AdvocacyCritical ThinkingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial CounselingPatient Liability EstimationPayment ArrangementsOperational ReportingCompliance Knowledge

Soft Skills

Problem-SolvingInquisitive NatureCollaborationCommunicationCustomer Experience Enhancement

Industry Keywords

Revenue CyclePatient AccessFinancial Assistance EligibilityBilling InquiriesKPI Monitoring

About the role

Key responsibilities & impact

Serve as a key resource for patients throughout their financial journey, from admission through post-discharge
Review benefits and estimate out-of-pocket costs
Facilitate payment arrangements and ensure compliance with organizational and regulatory requirements
Conduct Medicaid screening and/or financial assistance eligibility reviews
Calculate patient liability estimates and collect payments at point of service
Address billing and coverage inquiries and maintain accurate account documentation
Educate patients and resolve problems to enhance patient experience and financial performance
Monitor trends, prepare operational reports, and support process improvement initiatives
Meet productivity and department KPIs
Triage patient financial questions and ensure resolution while patients are in-house
Connect face-to-face with patients throughout their care journey
Escalate identified financial process gaps
Communicate and collaborate with case management, social workers, physician liaisons, and other personnel
Perform other duties as assigned

Requirements

What you’ll need

3 to 5 years of experience
Bachelor’s degree or equivalent experience
Experience in multiple areas of the revenue cycle preferred, including financial counseling, customer service, public benefits/Medicaid advocacy/eligibility, state case/eligibility specialist, or other applicable roles
Prior Patient Access or physician-based experience is a plus
Must be inquisitive and open to innovation, including AI
Knowledge of client-specific payment models
Critical thinking and problem-solving skills
Knowledge of Revenue Cycle areas and processes
Must reside in and be authorized to work within the United States
Must be able to work on-site at Ardent - UT Health Jacksonville, Jacksonville, TX

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Professional development
Recognition programs