Senior Financial Navigating Specialist

Ensemble Health Partners

. Guide patients through healthcare-related financial obligations from admission through post-discharge .

Posted 10/19/2026full-timePutnam • Connecticut • United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial counseling, revenue cycle processes, and patient support, while effectively collaborating with healthcare teams to enhance service delivery and operational efficiency.

Highest-signal resume keywords

CRCR CertificationRevenue Cycle ManagementFinancial CounselingCustomer Service ExperienceCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingBenefits ReviewPayment ArrangementsAccount DocumentationTrend AnalysisProcess ImprovementPatient EducationIssue ResolutionFinancial Process Gaps IdentificationHealthcare Management

Soft Skills

InquisitiveOpenness to InnovationCollaborationCommunicationProblem-Solving

Certifications & Qualifications

CRCR

Industry Keywords

HealthcareRevenue CyclePatient CarePublic Benefits EligibilityCustomer Service

About the role

Key responsibilities & impact

Guide patients through healthcare-related financial obligations from admission through post-discharge
Review benefits and estimate out-of-pocket costs
Facilitate payment arrangements and collect payments at point of service
Address billing and coverage inquiries and maintain accurate account documentation
Provide patient education and resolve financial issues
Perform patient rounding in the registration lobby
Ensure continuity on challenging in-house cases
Provide face-to-face patient support and real-time issue resolution
Identify financial process gaps and support process improvement initiatives
Communicate and collaborate with patient care advocates, case management, social workers, customer service, and physician liaisons
Produce monthly operating reports and conduct trend analysis
Answer inbound phone calls during peak call hours
Research and respond to account inquiries
Implement workflow changes with leadership
Communicate patterns and trends to improve work standards
Collaborate with customer service on standardized training, education, technology, and processes
Perform other duties as assigned

Requirements

What you’ll need

High School diploma/GED required
CRCR required within 6 months of hire
3-5 years' experience in multiple areas of the revenue cycle preferred
Prior customer service and/or hospital experience is a plus
Bachelor’s degree or equivalent experience in Healthcare Management / Administration
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside and be authorized to work within the United States
Knowledge of financial counseling, public benefits eligibility, billing, customer service, and revenue cycle processes
Critical thinking and problem-solving ability

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development and career advancement
Quarterly and annual incentive programs
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities