Senior Financial Navigating Specialist

Ensemble Health Partners

. Guide patients through their financial journey from admission through post-discharge .

Posted 10/9/2026full-timeSummerville • South Carolina • United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial counseling, billing processes, and revenue cycle management while providing exceptional patient support and problem resolution. Strong ability to analyze trends and implement process improvements in a healthcare setting.

Highest-signal resume keywords

Financial CounselingRevenue Cycle ManagementCRCR CertificationCustomer ServiceCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingBenefits ReviewPayment ArrangementsAccount DocumentationPatient EducationProcess ImprovementData AnalysisTrend AnalysisWorkflow ImplementationHealthcare Management

Soft Skills

Problem SolvingCommunicationCollaborationCustomer SupportInnovation Openness

Certifications & Qualifications

CRCR

Industry Keywords

Revenue CyclePatient CareHealthcare AdministrationPublic Benefits EligibilityPatient Advocacy

About the role

Key responsibilities & impact

Guide patients through their financial journey from admission through post-discharge
Review benefits and estimate out-of-pocket costs
Facilitate payment arrangements and collect payments at point of service
Address billing and coverage inquiries and maintain accurate account documentation
Provide patient education and problem resolution
Perform regular patient rounding in the registration lobby
Ensure continuity on challenging in-house cases
Provide face-to-face patient support and real-time issue resolution
Identify financial process gaps and support process improvement initiatives
Communicate and collaborate with patient care advocates, case management, social workers, customer service, and physician liaisons
Produce monthly operating reports for executive review
Analyze trends, actions taken, and project proposals
Answer inbound phone calls during peak call hours
Research and respond to account inquiries
Work with leadership to implement workflow changes
Communicate patterns and trends to improve work standards
Collaborate with customer service on standardized training, education, technology, and processes
Perform other duties as assigned

Requirements

What you’ll need

High School diploma/GED required
CRCR required within 6 months of hire
3–5 years' experience in multiple areas of the revenue cycle preferred
Prior customer service and/or hospital experience is a plus
Subject matter knowledge in financial counseling, public benefits eligibility, billing, and customer service
Ability to triage patient questions and ensure resolution
Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues
Critical thinking and problem-solving skills
Openness to innovation, including AI
Bachelor’s degree or equivalent experience in Healthcare Management/Administration is preferred
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility