Senior Financial Navigating Specialist

Ensemble Health Partners

. Serve as a key resource for patients throughout their financial journey from admission through post-discharge .

Posted 10/5/2026full-timeYoungstown • Ohio • United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial counseling, revenue cycle management, and compliance with regulatory requirements. Proficient in problem-solving, critical thinking, and enhancing patient experience through effective communication and collaboration.

Highest-signal resume keywords

Patient Financial CounselingRevenue Cycle ManagementMedicaid Eligibility ReviewCritical ThinkingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial CounselingPatient Liability EstimationPayment ArrangementsBilling Inquiries ResolutionOperational ReportingCompliance KnowledgeRevenue Cycle ProcessesClient-Specific Payment Models

Soft Skills

InquisitiveProblem-SolvingCommunicationCollaboration

Industry Keywords

Patient AccessFinancial AssistanceKPI MonitoringCase ManagementPublic Benefits Advocacy

About the role

Key responsibilities & impact

Serve as a key resource for patients throughout their financial journey from admission through post-discharge
Review benefits, estimate out-of-pocket costs, facilitate payment arrangements, and ensure compliance with organizational and regulatory requirements
Conduct Medicaid screening and/or financial assistance eligibility reviews
Calculate patient liability estimates and collect payments at point of service
Address billing and coverage inquiries and maintain accurate account documentation
Provide education and problem resolution to enhance patient experience and financial performance
Monitor trends, prepare operational reports, and support process improvement initiatives
Meet productivity and department KPIs
Triage patient financial questions and ensure resolution while patients are in-house
Connect face-to-face with patients throughout their care journey
Escalate identified financial process gaps
Communicate and collaborate with case management, social workers, physician liaisons, and other personnel
Perform other duties as assigned

Requirements

What you’ll need

3 to 5 years in a similar role
Bachelor’s degree or equivalent experience
Experience in multiple areas of the revenue cycle is preferred, including financial counselor, customer service, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist, or other applicable roles
Prior Patient Access or physician-based experience is a plus
Must be inquisitive and open to innovation, including AI
Critical thinking and problem-solving skills
Knowledge of all Revenue Cycle areas and processes
Knowledge of client-specific payment models
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Career advancement and professional development
Quarterly and annual incentive programs
Work-life flexibility